Delivery
When will I receive my order?
It usually takes 3 to 7 days to process an order, after which it is shipped. The time it takes
shipping time depends on where you live, but can be estimated as follows:
● United States: 3 - 4 business days
● Europe: 6 - 8 business days
● Australia: 2 - 14 business days
● Japan: 4 - 8 business days
● International: 10 - 20 business days
[Covid-19] When will I receive my order?
Our delivery times may be
longer than usual and may continue to increase until things return to normal.
back to normal. We experience delays in our supply chain, including distributors and
including distributors and carriers, as the entire industry faces challenges.
challenges.
Where will my order be shipped from?
We have warehouses all over the world, depending on your shipping address.
Will there be customs charges added?
Additional customs and tax fees may be charged for international orders.
international orders. These fees are not our responsibility and are charged by your local customs office.
local customs office. Customs policies vary considerably from country to country. Please
Please check directly with your local customs office to see if they apply duties and taxes to your
taxes to your purchases.
My order should have arrived, but I still haven't received it. What should I do?
Before contacting us, please help us by doing the following:
● Check your shipping confirmation email for any errors in
the shipping address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them.
If the shipping address is correct and the package was not dropped off at the post office or
your neighbor's house, contact us at [email protected] with your order
your order number.
Orders
How are your products made?
Our products are manufactured in our warehouse, depending on your shipping address.
How can I track my order?
You will receive a tracking link by email when your order is shipped. If you have any
questions regarding the tracking or shipping of your order, please email us at [email protected] .
I received an incorrect/damaged product, what should I do?
We are very sorry if the product you ordered arrived damaged. To help us solve this problem quickly, please send us an email to [email protected] within a few weeks with pictures of the damaged product, your order number
your order number and any other details you may have regarding your order.
Returns
What is your return policy?
We do not offer returns or exchanges, but if there is a problem with your order
please let us know by contacting us at [email protected]!
Do you offer refunds?
Refunds are only offered to customers who receive incorrect or damaged items.
damaged items. If you are affected, please contact us at [email protected] with pictures of the damaged items and we will arrange for a refund.
Can I exchange an item for a different size/color?
At this time, we do not offer exchanges. If you are unsure of what size is best for you, please
our size guides: we have one for each item listed on our store, in the item description section.
we have one for every item listed on our store, in the product description section. Although it is rare, it is possible that an item
that an item you ordered is mislabeled. If this is the case, please let us know at
us at [email protected] within one week of receiving your order.
order. Include your order number and photos of the mislabeled item, and we will send you a new one, or
send you a new one, or we'll refund your money!